Financial Assistance
We can offer support if you need help making a payment to us
How we can help
We’re here to support you. If you’re having trouble paying your insurance premiums, please contact us to talk to us about your situation. We’ll work out a plan with you, and we might be able to help by:
- reviewing your cover to make sure it’s right for you
- changing how often you pay
- extending your payment due dates
If you need help with other types of payments (like an excess for a claim), talk to your claims specialist about applying for financial assistance. We might be able to help by:
- deducting your excess from your claim settlement
- extending your payment due dates
Urgent support after a claim
If an event causes you to be in urgent financial need, we’re here to support you. For example, we might be able to speed up our assessment to give you a decision on your claim. Talk to your claims specialist to discuss the support we can offer.
Support services
National Debt Hotline
For financial counselling, money management and budgeting 1800 007 007 (9:30am–4:30pm, Mon–Fri) ndh.org.au
More information
Helpful resources in relation to this page.
Any questions?
Contact our friendly customer service team who are based in Australia.
Insurance
Resources
Insurance issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as ShareCover Enterprises. This is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant Product Disclosure Statement (PDS) and Target Market Determinations available on this website. For Short Stay Pay-per night and Short Stay 6 & 12 month policies, please also read our Key Fact Sheets (KFS) for buildings and contents which set out some of the events/risks covered and not covered by those policies and other information you should consider. These sheets do not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policies. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.
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